Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return for eligible items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at drsjm@drsjmskincare.com. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain products are not eligible for return, including customized or personalized items, special orders, personal care and beauty products.

All skincare product sales are final and non-returnable. Defective products may be returned for store credit only, subject to inspection and approval.

If you have questions about the eligibility of a specific item, please contact us before making your purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.